Privacy Policy

Introduction

Game Expo Canada ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, attend our events, or use our services. By accessing our website or participating in our events, you agree to the collection and use of information in accordance with this policy.

We understand the importance of data privacy in today's digital landscape and are dedicated to maintaining transparent practices regarding how we handle your personal information. This policy applies to all information collected through our website, mobile applications, and any related services or events.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for Game Expo Canada events or workshops
• Subscribe to our newsletter or marketing communications
• Contact us through our website or email
• Participate in surveys, contests, or promotional activities
• Create an account on our platform

This information may include your name, email address, phone number, mailing address, company information, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and location information
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring and exit pages
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

• Event Management: To process registrations, manage attendee lists, and provide event-related communications
• Communication: To send you newsletters, event updates, and marketing materials (with your consent)
• Customer Support: To respond to your inquiries and provide assistance
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and ensure the security of our services

We process your personal information based on legitimate interests, contractual necessity, consent, or legal obligations as applicable under Canadian privacy laws.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our events
• Event Partners: With your consent, we may share information with event sponsors or partners for promotional purposes
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

All third parties we work with are required to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Canadian privacy legislation, including PIPEDA and provincial privacy laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Withdrawal of Consent: Withdraw your consent for processing where consent is the legal basis
• Data Portability: Request a copy of your data in a structured, commonly used format
• Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and purpose of processing:

• Event Registration Data: Retained for 3 years after the event for follow-up communications and future event planning
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Website Analytics: Anonymized data may be retained indefinitely for statistical purposes
• Customer Support Records: Retained for 2 years for quality assurance and legal compliance

International Data Transfers

Your personal information may be processed and stored in countries other than Canada, including the United States, where our service providers are located. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights, including:

• Contractual protections with service providers
• Adherence to recognized international privacy frameworks
• Regular monitoring of data protection practices

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

For attendees between the ages of 13 and 18, we require parental consent for event registration and data collection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information